Findlay Cadillac Henderson

jtupper95 

on DealerRater

a year ago

We recently purchased a used vehicle from Findlay Cadillac. What was mostly a very positive experience was unfortunately soiled by a negative interaction with the Finance manager, Steven Hoffman. Mr. Hoffman was professional and congenial as I would expect at this dealership. Where the experience went south was he chose not to give the buyer, us, what we wanted. During the process, the offer of an extended warranty came up. There were different levels of the warranty, with level 4 being the most coverage and the highest cost... read more

nbranton2791 

on DealerRater

a year ago

NOT a good experience, no communication. I gave them an opportunity to call me back before I posted this and still no callback. 

Tom 

on DealerRater

a year ago

WE BOUGHT PLATINUM EXTENDED WARRENTY FOR BOTH CADILLACS. . FIRST TIME WE USED IT THERE WAS SO MANY RULES WE ARE AFRAID TO USE IT... THE COST OF THIS BATTERY WAS APPROXIMATELY $900.00 {BATTERY COST FOR THIS CAR WAS AROUND $300.00} AND IF THAT DID NOT WORK THEY WOULD KEEP CHASING THE PROBLEM AND NOT KNOWING IF THE PROBLEM WOULD BE COVERED AND IF NOT WHO PAYS??? HUH??? 

JTJJJS 

on DealerRater

a year ago

My 2022 XT5 has been serviced by Findley since I bought it! Always good service but this last time I don't know what happen. Adam my service advisor was Johnny on the spot checking me in. He told me other than my oil change and tire rotation, I needed a couple of new filters and that my rims had some scratches on them. Last time they fixed the scratches it was about 3.5 hours. This time turned it in at 7 AM, got it back about 4:30 PM. The Service Dept was SUPER SLOW on this workorder (9.5 hours this time). 

Kelly Freeman 

on DealerRater

a year ago

Worst service experience! They didn’t even wash the car! 3 hours and 20 minutes waiting for oil change and warranty work. 

Chillyjillyz1 

on DealerRater

a year ago

The ABSOLUTE WORST DEALER EVER! STAY AWAY! They price gauge you and then don't deliver on what you pay for. 3 months my brand new escalade sat in service for an oil leak. No cadillac to drive while it's under warranty because they sold off their fleet for service vehicles during covid to get top dollar on them while used cars were $$ the roof. They overcharged me $10,000 just be because they could because of "limited inventory." After 3 month waiting for service to get their act together it came back with a vibration it neve... read more

Chillyjillyz1 

on DealerRater

a year ago

If I could give this dealership a zero I most definitely would. All they care about is money money money. SO SAD! I have been driving Cadillacs for all my LIFE! VERY LOYAL CUSTOMRR. I purchased an Escalade most recently and I've been so extremely unhappy with everything from the purchase to the service to the management. Noone cares about the people anymore! I am taking my business elsewhere! hopefully they will be better than these dirt xxxxx. DONT WASTE YOUR TIME OR MONEY HERE GO ELSEWHERE 

Mikepace1964 

on DealerRater

a year ago

The salesman was nice. The service .manager was great. BUT the finance guy sucks. I refused GAP Insurance because I could get it from my insurance company. He got angry and said you would be stupid not to accept it. And that i would zNEVER get financed again if something was to happen . Like i couldnt afford the vehicle or something. Very unprofessional and i will tell anyone going there to avoid him. 

Loungin 

on DealerRater

a year ago

I Purchased a warranty for repairs through the Findlay dealership for my 2018 xt5 and needed an approval from the warranty co and they couldn’t get ahold of the rep for approval for 3 hours which made me have to wait for 6 hours for that repair and a routine oil change . I was not happy after paying $5,000.00 for the warranty which was Recommended by their dealership . I won’t purchase a warranty through the dealership on my next new car so i am not happy and I didn’t receive a courtesy wash as they usually do. I feel their ... read more