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Electronic Merchant Systems
- Finance
- Cleveland, OH
About this business
Providing support for small business. http://plusbyems.com/ GENERAL INFORMATION For more on Electronic Merchant Systems, visit our corporate site at http://www.emscorporate.com/ To find out more about our industry-leading mobile solution, go to http://plusbyems.com/ Comment Moderation Policy: Electronic Merchant Systems facilitates conversations for our customers and community about our products and our customers over social media. Our goal is to provide substantive commentary and important information for our customers. We ... read more
Location details
250 W Huron Rd, Suite 400, Cleveland, OH, 44113, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My business rep (Mark) has been outstanding, and the online report systems have served our needs completely. All phone calls for questions have been answered immediately without hold.
Business response:
Thank you for your kind words and for giving Mark and the team a high five for the level of service they provided. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.
The person answering the phone was able to resolve the problem and handled it in a courteous manner. Appreciate that I was not transferred to another person where I would have needed to explain the problem again.
Business response:
Thank you for taking the time to let us know how we are doing. Our customer care team is available 24/7, so if you have any issues please don't hesitate to call. We are ever so grateful for your review!
They followed up on my bbn problem very promptly & sent me a new reader in 1 day!
Business response:
First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you experienced. I'm so glad you're happy with your recent interaction with our customer care team.
I HIGHLY recommend Electronic Merchant Systems! We are a small family business and they were able to save us a lot of money on our credit card processing fees! Very nice people to deal with!
Business response:
Thank you for the great review! We’re so happy you had a positive experience with our team.
Always have immediate assistance when we have a problem with a machine.
Business response:
Getting reviews like yours ranks among our favorite things! Thank you for your kind words and for giving our customer service team a high five for what they do.
I suggest to anyone,The best customer service I have a had!!
Business response:
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we've been hitting the mark for you.
I called on 5-6-2020 regarding my credit card machine not settling the batch for the day before. I was bale to speak to a person right away and they were able to resolve the issue very quickly. The representative was very polite and professional.
Business response:
Thank you for taking the time to let us know how we are doing. We are ever so grateful for your review!
EMS has been fantastic! Personalized service! Any time we have had an issue, they have responded promptly with a resolution. Their rates are the best we have been able to find! Highly recommended!
Business response:
Getting reviews like yours ranks among our favorite things! Thank you for your kind words and for giving us a high five for what we do. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.
Great customer service! Friendly and proffessional, they got the issue fixed quickly.
Business response:
We really appreciate that you left us a review … thank you!
Frequently asked questions about Electronic Merchant Systems
How is Electronic Merchant Systems rated?
Electronic Merchant Systems has a 4.9 star rating with 1,244 reviews.
When is Electronic Merchant Systems open?
Electronic Merchant Systems is closed now. It will open on Monday at 9:00 a.m.