Electronic Merchant Systems

Name: Electronic Merchant Systems
Address: 250 W Huron Rd, Suite 400, Cleveland, OH, 44113, US
Telephone: (800) 615-1330
Price range: $$
Rating: 4.9

4.9

★★

1238 reviews

|Finance|Cleveland, OH 44113 United States

250 W Huron Rd, Suite 400, Cleveland, OH 44113 United States

(800) 615-1330

https://www.emscorporate.com/

Financial Services

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Providing support for small business. http://plusbyems.com/ GENERAL INFORMATION For more on Electronic Merchant Systems, visit our corporate site at http://www.emscorporate.com/ To find out more about our industry-leading mobile solution, go to http://plusbyems.com/ Comment Moderation Policy: Electronic Merchant Systems facilitates conversations for our customers and community about our products and our customers over social media. Our goal is to provide substantive commentary and important information for our customers. We welcome thoughtful discussion and insights into how to start, run and grow a business. When comments become harmful and the discussion deteriorates we will remove the off

4.9

★★

1,238 reviews

5★1,117

4★103

3★18

2★0

1★0

Reviews(203)

Google Reviews(1035)

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KRIS B on BBB

★★

3 years ago

They followed up on my bbn problem very promptly & sent me a new reader in 1 day!

Business Response:

First of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the quick response time you experienced. I'm so glad you're happy with your recent interaction with our customer care team.

Chip & Fran F on BBB

★★

3 years ago

I HIGHLY recommend Electronic Merchant Systems! We are a small family business and they were able to save us a lot of money on our credit card processing fees! Very nice people to deal with!

Business Response:

Thank you for the great review! We’re so happy you had a positive experience with our team.

Jackie on BBB

★★

3 years ago

Always have immediate assistance when we have a problem with a machine.

Business Response:

Getting reviews like yours ranks among our favorite things! Thank you for your kind words and for giving our customer service team a high five for what they do.

Alex B. on Abente

★★

3 years ago

EMS has always had incredibly lackluster customer service. However, I felt the need to leave a 5 star for Ronald Beckett in their high risk department- very stand-up dude and I wish we could have had him as our agent because we would have stayed. Only person who consistently responded to our requests (quickly at that) and went the extra mile to help answer questions and make sure we were taken care of. Hard to find good people like that these days.

Jorgaq Demiri D on BBB

★★

3 years ago

I suggest to anyone,The best customer service I have a had!!

Business Response:

Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we've been hitting the mark for you.

Shannon W on BBB

★★

3 years ago

I called on 5-6-2020 regarding my credit card machine not settling the batch for the day before. I was bale to speak to a person right away and they were able to resolve the issue very quickly. The representative was very polite and professional.

Business Response:

Thank you for taking the time to let us know how we are doing. We are ever so grateful for your review!

Irondequoit Pharmacy on BBB

★★

3 years ago

EMS has been fantastic! Personalized service! Any time we have had an issue, they have responded promptly with a resolution. Their rates are the best we have been able to find! Highly recommended!

Business Response:

Getting reviews like yours ranks among our favorite things! Thank you for your kind words and for giving us a high five for what we do. We want to earn your business each and every time and to this end we are constantly looking for better ways to serve you.

Val on BBB

★★

3 years ago

Great customer service! Friendly and proffessional, they got the issue fixed quickly.

Business Response:

We really appreciate that you left us a review … thank you!

Michael F on BBB

★★

3 years ago

the technician was prompt, efficient and professional (and patient with my many questions); resolved the issue.

Business Response:

Thank you for your valued business. We value the trust and confidence you place in us and look forward to working with you again soon! We sincerely thank you for your review!