Concord Pools & Spas

Addison Keim 

on Google

a week ago

I purchased my Master Spa just over 5 years ago. There were some maintenance issues early on that were not handled very well. I believe the business has been sold and has a whole new cast attending such. I had a service call this week which involved Eric coming to my house twice. However Jared and Eric both resolved my issues in a timely and very professional way. Both of them were extremely polite and competent. Hats off to a great team and I can honestly say they are worth every bit of five stars 

Matt Grattan 

on Google

3 months ago

We worked with Jared to purchase our new Marquis spa and the entire process was seamless and a pleasure. He made the process of selection fun and easy with some helpful suggestions. He also came out and set up and gave us a thorough orientation on the operation of our spa. We couldn't be happier. Go see Jared at Concord for any interest in getting a hot tub or spa. 

Justin Flintrop 

on Google

a month ago

Be careful doing business with this company! We spent thousands of dollars replacing a pool pump, getting a salt water generator, and replacing our pool liner. The sales team said the liner should last 20+ years (the last one lasted 30) and pushed us to hurry up and purchase in order to get it installed the next year. Last year, after just 1.5 seasons the liner popped out and was all messed up. I called Concord Pools for help and it took me calling multiple times per day for over a week to get any help. Their communicat... read more

Thomas Lukacs 

on Google

2 weeks ago

Concord Spa Service Staff squeezed us in ASAP for a rapid response service call to replace a heating element and get us back in operation quickly, professionally and at a reasonable cost. Thanks Jared, Eric and the team for your above and beyond commitment to excellent customer service. And, another thing! This spring, the pool renovations and service teams similarly helped us out when installing a new liner. Rad, Bill, and the entire service team are top notch! 👍👍 

Kerry Gleason 

on Google

2 months ago

Quite possibly the worst customer service I've ever experienced, from any type of company. They're very accommodating and responsive during the first appointments, up through the signing of the contract. Once they get their check, which they require in full before breaking ground, they do not care about you at all. They flat out lie about the timeline between installation and actually using the pool, then get mad at YOU for expecting anything even remotely close to what was promised. Good luck getting a hold of anyone on ... read more