Zoe O'Haillin-Berne on Facebook
a day ago
03/28/2023, 20:23 PM
I made my first visit to Carver Toyota and my first purchase from them today, and I could not be more satisfied!
While I have been planning to get a new car and doing some research to prepare, I definitely did not wake up today planning to buy. However, circumstances deemed that today was in fact the day I had to. I live in Indianapolis but chose to take a chance on driving down to Columbus because, throughout my prep work, Carver consistently had the vehicles I was most interested in and the prices I was most willing to pay. So, I called ahead to make sure the vehicle I saw online was still available and spoke with Shea. He was super friendly and reassuring. When I arrived at the dealership later in the afternoon, he greeted me and remembered not just the phone call but my name too. He had even pulled the car I wanted up front.
In a matter of moments, I was in the car taking it for a test drive. It was a very laid back experience and I didn’t feel any kind of pressure or apprehension. Even when we transitioned to the business end of the deal, Shea remained very friendly and kept me at ease. Every step of the way, he kept me up to date and was very transparent about the process. As only my second time purchasing a vehicle, this was greatly appreciated.
I also want to shout out to Mike in finance. Too often the finance people get left out of reviews. But, to me, the finance folks can often make or break a pleasant sale experience. Mike was also very transparent and easy going. He presented several options for financing and packages but he did not try to force me to pick the most expensive option and was willing to talk through it all with me. Ultimately, I landed on a middlegound. I got more than I anticipated but not so much that it was blowing my budget. Truthfully, I was very surprised by the perks Toyota offers for so little money.
All told, the process too about 2 and a half hours. Not bad at all. I never felt bored or out of the loop. It was overall a very engaging experience.
I left the lot with a Toyota Highlander Hybrid I absolutely love and they even accepted my trade in that I thought for sure they were going to direct me to take to the junk yard. Thanks so much for a great experience, Shea and Mike! You’ll be seeing me and my husband soon to get him a Corolla!