This profile has been claimed by the business owner or representative.
Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Great dealership. All personnel were very helpful and..." Great dealership. All personnel were very helpful and attentive. Test drive and demonstration by sales personnel allowed me to understand many of the new features that came with the car I selected.
Business response:
Thanks for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate
"The experience was very smooth. The vehicle options were..." The experience was very smooth. The vehicle options were great for what we were looking for. Test driving was super easy. Pricing was very straight forward!
Business response:
Thank you for your very kind review, Todd. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience here at Capistrano Volkswagen. Kate
"Great experience at Capo VW. Very friendly and efficient..." Great experience at Capo VW. Very friendly and efficient staff. Got the work done in a timely manner while I waited in the very clean waiting room!
Business response:
Thank you! We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"Always happy with this dealership. Appreciated the clean..." Always happy with this dealership. Appreciated the clean and safe environment during the pandemic. Been a customer for many years and will continue to be in the future
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate
"Best service advisors. The prices are fair. The video..." Best service advisors. The prices are fair. The video from the mechanics explaining issues with Car is a great idea. The dealership is very clean.
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate
"Good experience, came in for a routine oil change. Also..." Good experience, came in for a routine oil change. Also had a rotate / balance done and they checked my alignment for free ! Car cleaned up nice and on time.
Business response:
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate
"Vehicle service was great. My only complaint was the ride..." Vehicle service was great. My only complaint was the ride service (Lyft) which was continually cancelled by Lyft-took an hour to get a ride.
Business response:
Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We are sorry to hear about your experience with Lyft. We appreciate your business and hope to see you again soon! Kate
"Greatest knowledge sales person I have had He possessed..." Greatest knowledge sales person I have had He possessed the most knowledge of any salesperson I have dealt with Great f and I guy also
Business response:
Thank you for your kind review. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"Service department was on fire! I have previous work..." Service department was on fire! I have previous work experience at a car dealership and have witnessed what a disorganized service department can look like. Capistrano Volkswagen has always made my visits pleasant and easy.
Business response:
Thank you, Alex, for your very 5-star review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.