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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"My only complaint is that my son and I spent over 4 hours..." My only complaint is that my son and I spent over 4 hours at the dealership and I was instructed during the initial call that the appointment will take by the most 1 hour. We both missed a lunch and I have a low blood sugar and need to eat frequently. I am also a person with a low immune system due to my cancer diagnosis. I was very concerned sitting in a small room signing papers especially now during this pandemic. Manager Nick and salesman Chuck were polite an... read more
Business response:
Hello, Thank you for taking the time to review our dealership and bringing this to our attention. We'd like to apologize for the inconvenience you experienced during your recent visit. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to me directly. Kate customerservice@capovwmazda.com
"Niles Lopshire, my salesperson, did a great job. I got a..." Niles Lopshire, my salesperson, did a great job. I got a good deal on a used certified Passat and everyone at the dealership was professional and nice. I would recommend checking this dealership out, Capistrano, before making any final purchase.
Business response:
Phil, Thank you! We appreciate your business and Niles looks forward to helping you with any questions or future vehicle needs. Congratulations on your new Passat! Thank you for choosing Capistrano Volkswagen. Kate
"Very pleasant and accommodating.They accepted our car..." Very pleasant and accommodating. They accepted our car shield policy. Sent a Lyft driver to take me to the dealership to pick up my car.
Business response:
We appreciate your business and our team looks forward to serving you again soon! Kate
"Courteous and efficient. Capistrano VW helped me out at a..." Courteous and efficient. Capistrano VW helped me out at a time in crisis while traveling from Santa Barbara to San Diego. Quick service was much appreciated!
Business response:
Elaine, Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad Brad and John were able to help, and we hope to see you again! Kate
"After 4 years of having my 3 golfs serviced at Capo VW. I..." After 4 years of having my 3 golfs serviced at Capo VW. I decided to take one of my cars for an oil change at another shop. I knew I needed front brakes. After this other shop performed the oil change, they told me I needed: 1) Rotors and Pad front and Rear 2) Thermostat Housing w/Water Pump (even though no sign of leakage) 3) Timing Cover gasket and seal 4) Brake Fluid Flush Total Estimate $2,174 Brad at Capo VW has been my service writer for 4 years. I brought ... read more
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Brad here at Capistrano Volkswagen. Kate
"Nick, Buddy,and Mike are fantastic! They make the..." Nick, Buddy,and Mike are fantastic! They make the purchase experience so pleasant and fun. This is the 4th time we have purchased from Capistrano Volkswagen, would not even consider another dealer!
Business response:
Thank you so much for taking the time to share your feedback with us, Tim. We are delighted to learn about your positive experience with Nick, Buddy and Mike. Congratulations on your fourth vehicle from Capistrano Volkswagen! We truly appreciate your loyalty. Kate
"My Service Advisor Arlen did an excellent and friendly..." My Service Advisor Arlen did an excellent and friendly job. I appreciate that he was able to accommodate the service of my car on short notice.
Business response:
Thank you for your business and for this review. We're happy to hear Arlen and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate
"They have performed all my maintenance since I moved to..." They have performed all my maintenance since I moved to the area 5+ years ago. They are very professional and perform each task according to the manufacturer's standard. The facility is clean and inviting. I especially like the video from the technician showing/describing the issues.
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you, Charlene! Kate
"Joey at Capo VW got it done for me. They had the car I..." Joey at Capo VW got it done for me. They had the car I wanted, they were close enough on price and Joey had me in and out of there in less than 45 minutes, as I have zero patience and I'm not so fond of the typical car dealer experience. I think I left some room on the table as far as the $ goes, but time IS money and Joey worked well with my high level of impatience to get me out of there ASAP. Steve Smith did a great job on his end in the Sales Manager's office an... read more
Business response:
Hello, Thank you so much for your kind words regarding working with Joey, Paul, and Steve here at Capistrano. We appreciate you taking the time to leave us this wonderful feedback! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.