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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Excellent - so much better than the (lack of) service..." Excellent - so much better than the (lack of) service that I received at the other local VW dealer - Brad was great, got me checked in ASAP, arranged for a ride home and offered a pick up when the car was done (didn't need it) the car was completed in the time frame he said it would be. He called with an other issue and explained in detail (as well as the mechanic sending a video) which was also great. The followup email from when I first made the appointment to the ... read more
Business response:
Thank you for taking the time to share your thoughts on working with Brad and our service team. We're glad to hear we delivered such a great experience! Kate
"Great service, nice people! We have bought 5 or 6..." Great service, nice people! We have bought 5 or 6 vehicles from this dealership and have always used there service department. Very happy with Capo!
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate
"Chuck's professional, calm demeanor approach was..." Chuck's professional, calm demeanor approach was appreciated when addressing our questions and needs. Capo VW is 2nd to none in comparison to other VW dealerships I either purchased vehicles from or visited.
Business response:
Hi Phillip, We are very happy to hear Chuck provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"Sales team was quick and thorough when answering our..." Sales team was quick and thorough when answering our questions and guided us through every step of the process. Exceptional training on the perks of our new vehicle
Business response:
Hi Chris, Thanks for sharing your thoughts about your experience with us. It is great to hear that our training helped you become familiar with the features of your new vehicle. We appreciate your business and hope to see you again soon! Kate
"Very Pleased with my video coverage of the work performed..." Very Pleased with my video coverage of the work performed ,piece of mind and diagnosis . I will continue to have my service preformed at VW San Juan.
Business response:
Kaytee, It's great to hear that Fred, Brad, and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate
"Great service. Buddy and Joey were extremely helpful and..." Great service. Buddy and Joey were extremely helpful and went above and beyond the call of duty cold war in answering any and all questions I had.
Business response:
Marl, Thank you so much for your excellent review! We are so glad that Buddy and Joey had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Kate
"This is the second lease that Buddy has acquired for me...." This is the second lease that Buddy has acquired for me. I could not ask for better attention to detail. It’s like he knew exactly what I was looking for. I recommend that you go in and ask for Buddy.
Business response:
Mitch, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Buddy here at Capistrano Volkswagen. Kate
"Terrific experience all around, from purchase to first..." Terrific experience all around, from purchase to first servicing request. Got the exact model I wanted, with the buying experience being direct, straightforward, and no frills. 5 months later, the airbag light went on. Sent it in, they dropped me at home and picked me up when the car was ready. Quick turnaround and easy to manage and schedule; with no cost to me!
Business response:
Brian, Thank you so much for your wonderful review! We are thrilled that Buddy, Brad, and our team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Capistrano Volkswagen! Kate
"Capo VW always takes such great care of our VW's! The..." Capo VW always takes such great care of our VW's! The service department is so friendly, efficient and cost effective. So thankful to Capo VW.
Business response:
Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.