This profile has been claimed by the business owner or representative.
Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"Great experience! Fantastic service, Mike was awesome!..." Great experience! Fantastic service, Mike was awesome! Love my new Tiguan and would recommend this dealership to those looking for professionals that know their stuff! Thank you!
Business response:
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new Tiguan! Mike and our Capistrano Volkswagen team are glad to have you as a customer. Kate
"Buddy was outstanding and we could not recommend him..." Buddy was outstanding and we could not recommend him more! Nick was cool as well - ask for Buddy and Nick for the best care around!
Business response:
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Volkswagen. Kate
"Great experience! Chuck was very nice and attentive to..." Great experience! Chuck was very nice and attentive to our needs. The only issue was the amount of time it took to meet with the finance person. Then he kept trying to sell us the extended warranty.
Business response:
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Chuck can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate
"Excellent dealership experience per usual. Prompt..." Excellent dealership experience per usual. Prompt knowledgeable staff. Comfortable waiting area, easy to work remotely from their location. Service pricing on select items has crept up recently. Ex; Transmission service drain and fill for $379 is about $150 over avg price in the area. Dual Clutch transmissions are very common now, heck they're even in motorcycles. So nothing special. I'll have my transmission fluid changed elsewhere going forward unless the pricing becom... read more
Business response:
Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate
"This dealership is fantastic. Arlen Mack is a top rate..." This dealership is fantastic. Arlen Mack is a top rate Service Advisor. He took the time to investigate all of the concerns I had with my vehicle and kept me up to date on the progress of diagnosis.
Business response:
Steve, Thanks for sharing your thoughts about your experience working with Arlen here at Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate
"Buddy was an excellent salesman- very friendly, helpful..." Buddy was an excellent salesman- very friendly, helpful and so not pushy. then, AJ , who helped with the financing was also super friendly and nice. We felt taken care of.
Business response:
Thank you, we are very happy to hear that Buddy and AJ provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate
"Great professional service. I went in for a 40k service..." Great professional service. I went in for a 40k service fir my Atlas. The guys quickly took my car in, worked on a major service and had it back to me within a couple of hours. Great communication throughout.
Business response:
Jasmina, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate
"very good customer service. will definitely use them..." very good customer service. will definitely use them again. dealership was very clean. wonderful staff and very willing to help with any questions. very comfortable experience. will be back
Business response:
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate
"This is my second time leasing from Capo VW. I visited..." This is my second time leasing from Capo VW. I visited many dealerships prior and returned to Buddy because he is the best. I appreciate the time and efforts made to make customers feel special. I truly appreciate the efficiency and the willingness to work with me to getting the vehicle I wanted.
Business response:
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.