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Capistrano Volkswagen
- Car Dealers
- San Juan Capistrano, CA
About this business
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and ... read more
Location details
32922 Valle Rd, San Juan Capistrano, CA, 92675, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
"They’re always professional, friendly and quick! They..." They’re always professional, friendly and quick! They send you a text video recapping everything that was serviced on your car which I love and is so helpful.
Business response:
Thank you, Meg! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for taking the time to leave us this great, five-star review. We thank you for choosing Capistrano Volkswagen. Kate
"I put a lot of miles on my 2014 Passat TDI, (190,000 so..." I put a lot of miles on my 2014 Passat TDI, (190,000 so far), so I need a service department I can count on. After trying a couple of other dealership service departments, (that shall remain nameless), I found Capo VW and have had great service whether it's routine scheduled maintenance or just normal wear and tear from the number of miles driven.
Business response:
It has been a pleasure serving you and your 2014 Passat TDI. Quality customer service is always our number one priority, and we're happy to hear that we have met your expectations. Thank you again for choosing Capistrano Volkswagen, we look forward to having you as one of our valued customers for many more years to come! Kate
"Great Dealership.....has been taking care of our vehicle..." Great Dealership.....has been taking care of our vehicle since March 2017 when it arrived new from Greenboro, North Carolina. Fred has been our Service Agent ever since and really knows his business.
Business response:
Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! We appreciate your business. We're looking forward to sharing this great review with Fred and our team. Thank you! Kate
"They are fast, helpful, and took great care of me and my..." They are fast, helpful, and took great care of me and my car. They had to order a part and were great at keeping in contact and letting me know when it was time to come back in.
Business response:
Katie, thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate
"The whole process wen very smoothly and I was very..." The whole process wen very smoothly and I was very impressed when I received the showing the work that had been done on my vehicle. I look forward to my next service visit.
Business response:
It's great to hear, Eric, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Volkswagen! Kate
"We had such a wonderful experience purchasing a car from..." We had such a wonderful experience purchasing a car from Capistrano VW. We wanted to come test drive a few cars and were unsure if we actually wanted to buy a car that same day. But Steve Skinner showed us a few options, gave us time to think about it, and we were able to make a decision with no pressure from him. Everything was processed quickly and smoothly, and we are so happy with our purchase!
Business response:
Thank you for your feedback on your recent visit to Capistrano Volkswagen. We're glad Steve was able to assist you with choosing a vehicle and that you had a wonderful experience. We hope you will continue to enjoy your new vehicle, and thank you for your business! Kate
"Very communicative. Great customer service and speedy..." Very communicative. Great customer service and speedy service even when adding work at the last minute. In and out with no issues and will definitely come back again.
Business response:
Thanks for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate
"Amazing service. The technician video was fantastic...." Amazing service. The technician video was fantastic. Looking forward to speaking with Miles to thank him for a great job with his dealership. Great Job A to Z!
Business response:
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate
"In spite of living 2 miles from anonther VW dealer I..." In spite of living 2 miles from anonther VW dealer I still prefer to drive to you guys. Ilike the service , such as the video of the work they do and the timliness of the service and making appoints. Also, Fred my service advisor is really on top of things and always has time for my questions. Thanks Fred
Business response:
Thank you for the kind words for our service department! We truly appreciate your loyal business. We look forward to sharing your compliments with Fred, and please don't hesitate to let us know if we can be of further assistance. Kate
Frequently asked questions about Capistrano Volkswagen
How is Capistrano Volkswagen rated?
Capistrano Volkswagen has a 4.9 star rating with 2,476 reviews.
When is Capistrano Volkswagen open?
Capistrano Volkswagen is open now. It will close at 8:00 p.m.