Capistrano Volkswagen

Name: Capistrano Volkswagen
Address: 32922 Valle Rd, San Juan Capistrano, CA, 92675, US
Telephone: (949) 493-4511
Price range: $$
Rating: 4.9

4.9

★★

2183 reviews

|Car Dealers|San Juan Capistrano, CA 92675 United States

32922 Valle Rd, San Juan Capistrano, CA 92675 United States

(949) 493-4511

https://www.capovw.com/

Automotive

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About

Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, California. We have grown to be become one of the largest VW dealers in the nation (35th in new vehicle sales and #7 for Certified Pre-Owned VW in 2014 - out of 645 dealers). Our success has been made possible due to our award winning team, working together to live our mission statement while fulfilling our vision to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. Our 5 global goals that we refer to on this journey are: Employee Loyalty, Customer Loyalty, Continuous Improvement, Market Share and

4.9

★★

2,183 reviews

5★2,080

4★80

3★23

2★0

1★0

Reviews(1532)

Google Reviews(651)

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Tamira on Cargurus

★★

5 months ago

She was GREAT….did a walk around and sent me the video. She was a great help

Jan on Cargurus

★★

a year ago

Great

kpvla on DealerRater

★★

a year ago

Buddy was an absolute delight to work with. When inventory was tight, he educated me on other vehicles -- one of which I ended up purchasing -- and I couldn't be happier with the purchase. He went above and beyond throughout the process -- and even ensured I had a snack after a long day of going from dealership to dealership lol. Buddy, Nick and the entire team were so helpful and not at all pushy like so many of the other sales people I've dealt with at other dealerships. They really care about their customers and don't try to take advantage with insane markups. They earned my business by treating me like an old friend. John took care of the paperwork side and somehow made that fun too. All the people I dealt with had been there for years and it really shows -- they actually look like they enjoy their jobs and each other. Will be recommending this dealership to all my friends.

Business Response:

Thank you so much! We have decided in the middle of these new vehicle shortages to never charge over MSRP for our VWs. If you have any other questions, don't hesitate to call Buddy or Nick!

kpvla on DealerRater

★★

a year ago

"Buddy was an absolute delight to work with. When..." Buddy was an absolute delight to work with. When inventory was tight, he educated me on other vehicles -- one of which I ended up purchasing -- and I couldn't be happier with the purchase. He went above and beyond throughout the process -- and even ensured I had a snack after a long day of going from dealership to dealership lol. Buddy, Nick and the entire team were so helpful and not at all pushy like so many of the other sales people I've dealt with at other dealerships. They really care about their customers and don't try to take advantage with insane markups. They earned my business by treating me like an old friend. John took care of the paperwork side and somehow made that fun too. All the people I dealt with had been there for years and it really shows -- they actually look like they enjoy their jobs and each other. Will be recommending this dealership to all my friends.

Business Response:

Thank you so much! We have decided in the middle of these new vehicle shortages to never charge over MSRP for our VWs. If you have any other questions, don't hesitate to call Buddy or Nick!

Brifitz40 on DealerRater

★★

a year ago

"Of many we visited, this was the only dealership we found..." Of many we visited, this was the only dealership we found not insisting on including major “pandemic” markups into the final price

Business Response:

Thank you for the positive review! We made it our mission to not charge over MSRP on all of our vehicles and we are sticking to it! Let us know if there is anything else you need.

MaryDM on Cargurus

★★

a year ago

I went to see this car and when I got there it was not there. I saw another more expensive Atlas and ended up buying an Atlas. Sales was attentive but not as knowledgeable as I had hoped. Finance was great (I had my own). Drive off help was really great with Buddy, Service was lacking since 2 things did not work in the car before I drove off (fog lite, found out later) & (Bluetooth on syncing contacts) I did not want to stay longer than the 3 hours I was already there. CapoVW: I wish is was more thorough, streamlined & a manager to call me back when I wasn’t happy. Instead I was given his number to call him back. Ughhh… now more work on my part to get all pieces of a car on top shape. I got a great car @ a fair price. I wish I had better care from management.

LE Swanson on Cars.com

★★

a year ago

THE BEST DEALERSHIP!!! Of all the cars we have ever purchased, Niles was the BEST salesman ever. He made our experience a joy! You are lucky to have him! And everyone we met at the dealership was very friendly. Kudos to all at Capistrano Volkswagen!! Eric and Glory Swanson

Jeff on Cars.com

★★

a year ago

Excellent service Took my daughters’s Passat in for service, Arlen thought it might take a few days to find the part but was able to locate one and the car was done that day. Excellent service.

e.swanson1122 on DealerRater

★★

a year ago

"Of all the cars we have ever purchased, Niles was the..." Of all the cars we have ever purchased, Niles was the BEST salesman ever. He made our experience a joy! You are lucky to have him! And everyone we met at the dealership was very friendly. Kudos to all at Capistrano Volkswagen!! Eric and Glory Swanson

Business Response:

Thank you so much Eric and Glory! We love to hear our teammates getting the recognition that they work hard for. We will let him know how you feel!