BuyAutoParts.com

dwap0758 

on Resellerratings

10 years ago

"I ordered the a part for a 95 mustang but received a part for a 78. the staff was excellent in having it returned." 

rana-84450 

on Resellerratings

10 years ago

"Ordered a steering rack that did not include magnasteer wire sensor. When I removed the rack, then realized that the rack needed the magnasteer wire. Called customer support and was told I was going to be charged 15% restocking fee, shipping fee for original delivery of wrong rack as well as shipping fee to return. However, if I filled out this online survey, the 15% restocking fee and the return shipping fee would be waived. But I would still be charged the $28 fee for the original shipping of the rack to me. James was a n... read more

KDCOURSE 

on Resellerratings

10 years ago

"BLUF: I want to take a moment to challenge Buy Auto Parts claims in the hopes of helping at least one customer in making an informed decision about purchasing from buyautoparts.com. THEY DON'T STAND BY THEIR PRODUCTS AND WILL QUOTE YOU ONE PRICE AND CHARGE YOU ANOTHER PRICE. Buy Auto Parts website states the following: "When you buy auto parts at BuyAutoParts.com, you can be confident that you will receive the highest quality auto parts at wholesale prices, and all the parts we sell come with a full warranty. Our auto parts... read more

googem862 

on Resellerratings

10 years ago

"My original order (#89082590) was placed on 10/2 & I was shipping to my son in a different state & the order was held until I confirmed the shipping address. At that point I was told that the order would ship that day which was 10/7. As of 10/10, I had/ received no tracking info so I opted to use your chatonline & was told by Jarrod that the order was never processed on 10/7 & because it was 3 minutes after the shipping cutoff on Friday 10/10 that he would contact me on Monday 10/12 to reprocess the order & it would ship ne... read more

fooonbass 

on Resellerratings

10 years ago

"Parts match well, quality of product only time will tell, will update if i can. Price was excellent. Delivery address was botched up and no one at Buy Auto Parts could explain why. I know for sure that there was no mistake made on my end because my paypal address was confirmed with the purchase. Dan, phone customer service was able to correct the mistake right away. As for email customer service, they had no clue and could only give me generic answers. Other than that, shipping was timely, products were secure and at the en... read more

lcaplan 

on Resellerratings

10 years ago

"The actual product was perfect. Thank you. The process by which I acquired the product left a lot to be desired. First the item I wanted was listed on the website as in stock and ready for shipment at the time I ordered and for every day thereafter until more than three weeks later when I finally received the rebuilt unit. With the prospect of a shipment on date of order I paid for express shipping. The next day after placing the order the company called me to confirm the VIN of my truck and to let me know they had a core i... read more

gbohrn 

on Resellerratings

10 years ago

"Customer issues dealt with adequately. " 

louverguy 

on Resellerratings

10 years ago

" The condenser box was damaged in transit. The mounting brackets needed some tweaking, but I'm sure everything will be OK. The condenser arrived when stated. It appears to be well made. I also had a engine that was over heating in traffic. Glad I didn't also order a radiator. I could not believe how much dirt and debris was laying on the face of the radiator. I first vacuumed and then used a blast of air to blow out dirt in the core. Don't expect to have anymore over heating problems. A word of advice, the GM transmission l... read more

fatheroftom 

on Resellerratings

10 years ago

"Great Customer service from Marcus when I discovered I ordered the wrong compressor. "