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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Buy Auto Parts At Buy Auto Parts, we offer an extensive selection of auto parts, truck parts, import parts, performance parts and automotive accessories, so you can easily find the quality parts you need at the lowest price. Explore our wide inventory to find both OEM car parts and aftermarket car parts for your vehicle. We are one of the largest distributors of auto parts online in the USA. Our customers have come to know us as the best place to buy auto parts online.
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Purchased an A/C compressor shipping was timely however the part was defective. The mechanic installed the part with no problem however the clutch would not engage. The magnet had draw however it was put together incorrectly. Had they inspected their part prior to shipment they would have known the part was defective. They will not pay labor even though they shipped a defective part..Now I have to pay labor charges again. My advice Buy from a reputable company! "
"Two weeks of calling customer service no answer.. over 60 minute wait time!! Who waits over an hour??? TWO WEEKS AND 8 CALLS!!"
"I ordered a part. I received a call on Wednesday from AJ stating that the part was unavailable and that the order would be cancelled and a full refund issued. It is now the following Tuesday, and still no refund!! When I call "Customer Service", I get none!! They just want to transfer me to another department where the wait time is more than 60 minutes!!! Really?? Y'all don't have my part, won't refund my money annnnddd want me to waste 60 minutes of my time on hold?? I don't think so!! I will NEVER purchase from you again ... read more
"I have been trying to get some one on the phone for 3 days from the customer service dept. to return an a/c compressor that has a clutch and pulley that is smaller than the one that was on the car, I keep getting a recording that there is an over 60 minute wait to talk to anyone and there is no return call on their phone system. Ordering and receiving the part was really great, it is trying to return it or find out what I need to do is what is making this more difficult than it needs to be. "
"POOR CUSTOMER SERVICE AND WARRANTY!!!!! WOULD NOT RECOMMEND THIS BUSINESS! I purchased an AC compressor kit for my car in June 2017. It quit working and I have tried to talk to someone in the company about replacing the item under warranty (two months I used the part). The wait times by phone have been over 60 minutes for 3 days. However, no one answers the phone if you wait the 60 minutes… I have also tried to online chat and request call back via email, with no luck. I will not buy anything else from this business. "
"This company is a scam. They told me my order would ship out that day so I hired someone to install the day after it was scheduled to arrive according to the tracking number. When it arrived, the main part of my order was missing. Calling customer service was an estimated 60 minute hold time so I tried sales which was only a few minutes (they're great until they get your money). The rude sales agent said it was shipped in 2 parts but wouldn't give me the tracking number and cut me off only to transfer me back to the 60 minu... read more
"This company is a scam. They told me my order would ship out that day so I hired someone to install the day after it was scheduled to arrive according to the tracking number. When it arrived, the main part of my order was missing. Calling customer service was an estimated 60 minute hold time so I tried sales which was only a few minutes (they're great until they get your money). The rude sales agent said it was shipped in 2 parts but wouldn't give me the tracking number and cut me off only to transfer me back to the 60 minu... read more
"This was my first and last experience with buyautoparts.com. I found them through a search engine when I was looking for a throttle body. They had a price that was a little better than Rockauto plus they knock off $10 on your first order so I thought I'd give them a try. Website said in stock, ships next day, so I ordered using PayPal for extra protection. The order was accepted and the funds taken within minutes. The following day I received notice from PayPal that my order was canceled and that it would take three busines... read more
"Worse customer service in the world never ever answer the phone voicemail box always full spent almost 2 hours total on hold over 2-3 days never use this company. NO PACKINGS SLIPS adds to problems!!!!"
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,022 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open on Monday at 9:00 a.m.