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BuyAutoParts.com
- Automotive
- Hebron, KY
About this business
Location details
1261 Aviation Blvd, Suite 100, Hebron, KY, 41048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Absolutely terrible experience. Do Not Use this company. Ordered a steering gearbox for a my truck. Steering gear was delivered and truck went to the shop. Once there it was noticed the Steering box they sent was the wrong one and did not match the one ordered. Called and followed the procedure to have a new one sent and asked for expedited shipping. Spoke to two call center reps. One was disrespectful and a bad attitude couldn’t get her name and when I voiced my frustration she said if I don’t like it send it back for a ful... read more
Business response:
Hi There. Thanks for the feedback. Are reps are supposed to get you setup a return and send out the correct part in this case. I will pass this onto our customer service department.
Tried a few times to talk to a live agent but was unsuccessful. Then tried calling but waited for a long time then gave up.
Business response:
Hi There. Thanks for sharing. Due to the holidays we were very busy. We apologize for any inconvenience this may have caused you.
Parts came wrong. When I tried to reorder the rep was rude and unwilling to help so I went elsewhere to purchase
I sent email nothing then called and switch to another person that never answered. message said hang up call later. went to internet had to fight your system to get order completed. I sent a Tax exemption form this morning. 10 to one I will be charged tax. Then fight to get it back.
Business response:
Hi There. I am sorry to hear this. If you are Tax Exempt, I assume you are a shop. Please call our BAP Pro line and they will take care of you ASAP. 1-800-439-7158
If you use a coupon, they add shipping when it’s free to begin with. Do a $20 coupon only saves you $4 ???? Seems like a scam.
Business response:
Hi. It appears you probably used a coupon code which made the price go under $99, which is the limit for FREE SHIPPING. Thanks for bringing this to our attention. We need to think about what the best customer experience is in this case.
I'm glad I received my part and that everything worked out. I did have an issue with the ordering process and lack of timely communication on BAP side. I ordered the part Tuesday Nov. 18th at 2:30 PM - 5:30 PM EST. The company Web site says that all order submitted before 6 PM EST will be processed accordingly. I ordered the part and received an order confirmation, so I assumed everything was fine. Please note that I needed the part to be received next day Wednesday Nov. 19th so I paid the next day shipping charges. So I was... read more
Have not received my order !
No response online for tracking. It says that my email is invalid
They make you down load an app to track your purchase. Why not utilize a tracking system like most companies use, where you just have a number and click on it.
Frequently asked questions about BuyAutoParts.com
How is BuyAutoParts.com rated?
BuyAutoParts.com has a 4.6 star rating with 13,297 reviews.
When is BuyAutoParts.com open?
BuyAutoParts.com is closed now. It will open on Monday at 9:00 a.m.